COVID-19 STATUS UPDATES & PROCEDURES

During this time of uncertainty, we're doing our best to maintain business per the Governor's request as the State of Washington and EarthWise Pet Covington recognize the essential need to provide pet food and supplies to our furry family members. Please monitor this page for updates and options we are offering to get the supplies you need for your pet while adhering to social distancing practices.

Store Hours

We're currently open for shortened business hours.

Monday to Friday 10 AM to 6 PM

Saturday 10 AM to 6 PM

Sunday 10 AM to 6 PM

If our hours change, we will update this site.

Contacting Us

At times we are experiencing high call volume. To help with this, we have disabled our fax line and are currently using it as a second phone line to reduce call waiting. Your calls to (253) 277-3634 will automatically be forwarded to our second line if our first line is busy. However, there may still be times you may be unable to get through immediately. Please avoid leaving a voicemail and wait a few minutes before calling us back. If it is not urgent, please email your request or question covington@earthwisepet.com We will be monitoring and responding to email requests regularly throughout the day.

Grooming Appointments

Grooming appointments are being limited and coordinated to protect our groomers and customers during this difficult time.  Please arrive at your scheduled appointment time and park in the "Curbside Pickup & Dropoff" designated spaces and call when you arrive  (253) 277-3634.

Mandatory No Contact Appointments

To limit contact, we are following these procedures for ALL grooming appointments.

Dropping Off

Call us when you arrive, and we'll come out to the parking lot to get your dog

Picking Up

Call us when you come back to pick up your dog, and we'll bring your dog out to you

Canceling or Rescheduling Your Appointment

We understand if you are unable to keep your appointment. Because we are currently experiencing high call volume, please follow these guidelines for notifying us:

24 Hours or Less Before Your Appointment

Please call us at (253) 277-3634 to cancel or reschedule your appointment.

More than 24 Hours Before Your Appointment

Please email us at covington@earthwisepet.com to cancel or reschedule your appointment. Provide your name, dog's name, appointment date and time, and whether you need to cancel or reschedule. If you'd like to reschedule, please provide your phone number and a few alternative dates and times, and we will call you to reschedule.

Getting Pet Food & Supplies Without Contact

We're offering the following options to get your pet food and supplies. Click Shop Now to place an order online, or email your shopping list to covington@earthwisepet.com, or call us at (253) 277-3634.

Home Delivery

Once you place your order, we'll deliver your purchase to your door, typically in one day or less.

• Free delivery on orders.
• No need to be home, just make sure you provide us with a secure drop-off location.
• We aim to deliver in 24 hours or less but cannot guarantee a specific delivery time.

Curbside Pickup

Once you place your order, we'll set aside your items for you to pick during our regular store hours. Park in one of our dedicated "Curbside Pickup & Delivery" parking spaces and give us a call when you arrive (phone number on designated parking space signage), and we'll bring your order out to your car.

• If placed during store hours, your order should be ready for pickup same day.
• For curbside pickup, call us at (253) 277-3634 when you arrive

Cleanliness & Sanitation

We are following CDC guidelines and making extra efforts to clean and sanitize high-touch areas of our store. Each day we are designating a Sanitation Supervisor to disinfect these surfaces regularly. However, these extra precautions cannot completely eliminate the risk. Therefore, if you or someone you are in close contact with is a senior or immunocompromised, please do not shop in our store at this time. Instead, please use one of the options above to get the pet food and supplies you need.

ABOVE ALL ELSE, BE WELL AND LOVE YOUR PETS!

- Your EarthWise Pet Covington Team